Phosentix will thoroughly test your MicroQC Plate and ensure that it meets factory specifications. Testing includes:
Measurement of fluorescence, luminescence, and absorbance modality to assure it meets factory specifications. If your MicroQC Plate has the NIST traceable absorbance option we’ll recertify it.
Calibration of all optional modes: temperature sensing, kinetic luminescence, assay simulation, and crosstalk luminescence.
Battery testing for proper functioning.
A complete Performance Certification report will be returned with your unit.
If you are in need of a annual certification for your MicroQC please visit our online store, select Performance Certification for your cart and checkout. Instructions for shipping your MicroQC to our testing depot will be emailed to you. Our turnaround times are typically 2-3 business days.
If your MicroQC fails to work properly or has been damaged we can repair it. Please visit our online store and select the description(s) below that most accurately describe your problem. Performance Certification is required after a repair. Please do not worry if you misdiagnose your MicroQC. Phosentix will only perform needed repairs and will keep you informed throughout the process.
If your MicroQC has failed within one calendar year of purchase please email customer support with your contact information and serial number. Phosentix will repair or replace your unit at no charge. Please be aware that misuse or improper storage will not be covered under the manufacturer's warranty.